Terms and Conditions

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Bookings placed after 1 June 2020 and before 8th January 2021 are covered under a different set of terms and conditions and if you would like another copy of them please email us.

For bookings placed after 8th January 2021 these new Terms and Conditions apply

~ 1 ~ The Contract

The Contract for a short-term holiday rental will be between Mr and Mrs Hughes-Roberts (referred to as “us”, “we” or “our”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) in the following booking terms and conditions.

As our properties are located in Wales, you and we agree that the laws of Wales will govern our contract with you.  If any individual term or clause stated in these terms and conditions held to be invalid, impermissible or unenforceable permissible by law, the remaining terms shall be unaffected and shall remain valid.

The Contract will not come into force until we have received the Deposit referred to in Clause 2 below, the Booking Fee and a completed booking form. 

The Contract will be subject to these booking terms and conditions and must be complied with. The lead guest must be at least 21 years of age at the time of Booking and prior to arrival we must be provided with a full list containing the names and ages and contact details of all guests (which we will hold subject to Clause 14 below).  By making the Booking, you confirm that you are authorised to make the Booking and that all other members of the party, agree that the Booking will be governed by these terms and conditions.  You are responsible for making all payments due to us.  

~2 ~ Booking, Deposit, Balance And Payment

Booking

Your Booking may be placed over the telephone, by email or directly on our online reservation system.  Where your Booking is communicated to us by telephone or by email, we will enter it onto our online reservation system, which will automatically generate a summary by email to the email address provided to us. 

When you submit a Booking via our online reservation system you will receive an automatically generated summary by email, to the email address you provide in the booking form.

However, in either instance, that does not mean that your Booking is yet confirmed or that a Contract is yet in force between us and you.

Deposit and Booking Fee

Your Booking will only be confirmed, and our Contract will only come into force once we have received payment in cleared funds of a deposit of 35% of the full cost of your Booking, the Booking Fee and completed booking form.

The non-refundable booking fee (£25 per booking) is payable in addition to your deposit. 

The Deposit and Booking Fee must be paid within three (3) days of the Booking being placed.

Balance

The balance of the rental will be due for payment 60 days prior to your Holiday Commencement Date.

If your Booking is made less than 60 days prior to the Holiday Commencement Date, then your Booking will only be confirmed, and our Contract will only come into force once we have received payment in full for the Booking in cleared funds.

No entry to our properties will be allowed without payment, in full, being cleared beforehand.

Payment

Payment should be by bank transfer and details are given on booking.  This can be done online, via telephone banking or at a bank or post office. 

Upon receipt of a deposit or full payment, written confirmation will be sent to you either by email or by post showing your booking details, the balance payment amount and date it is due to be paid.  The contract with us begin upon issue of the written confirmation. Upon receipt of the written confirmation you must check all details are correct and immediately inform us if anything is incorrect.  We reserve the right to refuse a booking prior to issuing booking confirmation.

3 ~ Cancellation ~

Please advise us as soon as possible if you have to cancel.  Cancellations must be notified to us by phone and in writing, and once these have been received, we will confirm and process your cancellation request.  

The following conditions apply to cancellations:

We will give you a full refund* if your booking has to be cancelled because we are put under Government restrictions and have to close or your given address is put into local/regional lockdown and you are unable to travel and the period of restriction covers your booking dates. * excluding booking fee.

For the Period from date of booking to 61 days prior to the holiday start date

We will provide a full refund * if you cancel between the date of booking and up to and including 61 days before the holiday start date,  Monies for the cancelled booking will be released back to the cancelling guests within 14 days of receiving written cancellation confirmation. *excluding booking fee.

For the Period 60 days up to the holiday start date

If 60 days' notice or less is given for cancellation we reserve the right to charge the full amount.  We will endeavour to obtain a replacement booking,  If we are able to, then all monies will be refunded to the guest less the £25 booking fee and £25 admin fee,  

If the replacement booking is at a lower rate than the original guest booking, we will only refund the amount of the replacement booking, less the relevant fees.

e.g. £500 booking cancelled and relet for £450.  The customer would be refunded as follows - £500 less £25 booking fee, less £25 admin fee and less £50 rebooking shortfall. 

Refunds for the cancelled booking will be released back to the cancelling guest within 7 days of original check in.

For this reason, we strongly recommend you take out your own suitable insurance for UK holidays which covers booking cancellations such as but not limited to, illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport.  

Covid is also now a known risk and it is possible for you to insure your holiday against it. This can include the customer or any of the party having Covid, the customer or any of the party having to isolate or quarantine, or you wishing to shield any members of the party.

There are several options which include cover for Covid related cancellations available from organisations : Trailfinders: https://www.trailfinders.com/insurance#/step1  or https://www.coverwise.co.uk/Travel-Insurance/corona-virus.aspx or www.gocompare.com

This will give you the peace of mind that you will get your money back if you need to cancel your holiday at almost the last minute.  If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.

~ 4 ~ Transferring a booking to a different date or holiday home

Once a property has been booked it is not normally possible to transfer your booking. If you need to transfer to a different property or holiday date, the procedure for cancellations applies.
In exceptional circumstances a change of property or holiday dates may be accepted where possible, subject to a minimum administration fee of £50.

~ 5 ~ Circumstances Beyond The Control Of The Owner

We won’t be deemed to be in breach of this Contract, or otherwise liable to you, by reason of any delay in performance or non-performance of any of our obligations in this Contract to the extent that such delay or non-performance is caused by circumstances beyond our reasonable control (for example if access to and use of our property is prevented by fire, flood, exceptional weather conditions, epidemics, pandemics, destruction/damage, internet or other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster affecting us or our property) (these are sometimes referred to as “Force Majeure Events”)

If we have to terminate your holiday early, due to circumstances beyond our control, you will be refunded part of the the full amount of your remaining lodging costs based on the time of your Booking remaining. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be payable. 

~ 6 ~ Period Of Hire

The period from the Holiday Start Date to the day of departure set out in the Booking (the “Holiday Departure Date”) is the “Holiday Period”. 

You should not arrive before 5pm on the holiday start date.  The changeover is now a 2-step process : the thorough clean as normal and then we go through the whole house again disinfecting.  This takes extra time, and we ask for your help in not arriving early.  If your property is ready before 5pm, we will text you on the mobile number given on booking to let you know the property is ready for you.

Please leave before 9.30am on the day of departure. Failure to do so may result in you being charged a further day’s rental. 

You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.

~ 7 ~ Number Of Persons Using The Property 

Under no circumstances may more than the maximum number of persons stated on our website occupy the property, except with our express written permission in which case we shall be entitled to charge an additional fee.  We reserve the right to refuse admittance or require you to leave our property if this condition is not observed. Any persons other than members of your party, named on the booking form, must not use our accommodation or facilities.

~ 8 ~ Liability
We, our employees, contractors, cleaners and other representatives cannot accept any liability for any injury, accident, damage, loss, expense or inconvenience, whether to person or property including cars, which you or any of the people on the booking form or any other persons may suffer or incur that arise out of the holiday property booked with us, or is in any way connected with it.

~ 9 ~ Care Of The Property
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period. 

All the properties are cleaned and checked between each letting.   Upon arrival, if any issues are encountered, they should be notified immediately to prevent dispute.

You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.

You must ensure the property is securely locked when not occupied by you.

~ 10 ~ Damages & Breakages 

You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. Any damages or breakages will have to be paid for in full on demand within seven (7) days of notification in writing (although we would not charge you for the odd glass or plate if reported to us before departure)
We recommend that you have appropriate insurance in place to cover this.

If you lose a key, we will replace it upon you paying for the cutting of a new one.

~ 11 ~ WIFI

Free Wi-Fi is provided for your reasonable use and may be subject to separate terms and conditions. You agree to reasonable and lawful usage of this service.  We will not be liable for slow connections or for any interruptions to or the failure of this service.

~ 12 ~ Right Of Entry
Mr & Mrs Hughes-Roberts or their representatives retain the right to enter the properties at all reasonable times.
 

~ 13 ~ Complaints

Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately, to give us a chance to resolve it.  We value your custom and want you to return (and to recommend us to your friends!).  We live nearby and will do our best to resolve any problem.

~ 14 ~ Data Privacy And Cookie Policy
See our Privacy Policy here https://www.higherwiscombe.com/privacy-policy/

~ 15 ~ Pets
Well behaved dogs are welcome in some accommodation but not all.  The properties that accept dogs are clearly marked on the website. Dogs are charged at a cost of £25 per dog per week or part week with a maximum of 2 dogs per property. 

Dogs must be house trained, kept under control and are not allowed on the furniture, especially the beds.  Dogs should NEVER be left alone in the properties unless left in a crate (that they are used to) and only if they are unlikely to bark and disturb other guests.  Dogs should not be allowed in the bedrooms or on any furniture or beds. All dog mess must be cleared up immediately. 

We ask you to bring bedding and towels for your dog with you.  Please ensure you clean off your dog before allowing them back into the property.

Please thoroughly clean the property, including dog hair from rugs, before you leave; if properties require additional cleaning or dogs have been in the bedrooms, or a sofa, we will charge a £50 fee to cover the cost.

~ 16 ~ Smoking
Smoking is not allowed in any of the properties. If smoking outside, guests are requested not to smoke in doorways or near open windows and not leave any trace of smoking in internal bins, around the property or garden.

~ 17 ~ Price Changes
We reserve the right to amend prices quoted due to errors or omissions.
 

~ 18 ~ Breach Of Contract
If there shall be a breach of any of these conditions by you or any member of the party we reserve the right to refuse to hand over the property to you, or enter the property and repossess it terminating your booking immediately.  If we do this we will treat this as a cancelled booking and you will not receive a refund of any money you have paid for breach of contract.